jeetbungla's Privacy Policy

1 Introduction and Purpose

jeetbungla ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users.

This privacy policy ("Policy") explains how jeetbungla collects, stores, uses, and where necessary shares your personal information with third parties. This policy applies to our website (jeetbungla.lat), mobile application, and all related services.

By using our platform, you are considered to have given your consent to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2 Information We Collect

jeetbungla collects your information in various ways. A detailed breakdown by category is provided below:

2.1 Registration and Account Information

When you create an account on jeetbungla, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language of communication (Bengali)

2.2 Identity Verification Information (KYC)

To provide secure services and comply with applicable regulations, we may request identity verification information in certain cases:

• National Identity Card (NID) number or photo
• Passport or driving licence
• Bank account details (where required)
• Mobile banking details (bKash, Nagad, Rocket, Upay)

2.3 Financial Transaction Information

To manage deposits, withdrawals, and betting activities, we collect:

• Deposit and withdrawal amounts and dates
• Payment method details (bKash number, Nagad number, etc.)
• Transaction IDs and reference numbers
• Betting history and gaming activity

2.4 Technical Information

Information our system collects automatically:

• IP address and geographic location
• Browser type and version
• Device information (model, operating system)
• Session data and login duration
• Page visit history and navigation patterns

3 Purpose of Using Information

jeetbungla uses your collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and betting transactions
• Providing bonus and promotion benefits
• Managing the VIP programme
• Customer support services

3.2 Security and Fraud Prevention

• Account protection and fraud detection
• Anti-money laundering (AML) monitoring
• Detection of multiple accounts
• Ensuring system security

3.3 Communication and Support

• Sending transaction-related notifications
• Account and security alerts
• Promotional offers and bonus information (subject to your consent)
• Managing live chat and email support

3.4 Improvement and Analysis

• Improving platform performance
• Analysing user experience
• Designing new services and features
• Resolving technical issues

4 Information Sharing and Disclosure

jeetbungla never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Payment Service Providers

The minimum necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.

4.2 Technology and Service Partners

Only the information necessary to provide services is shared with technology partners who operate our platform (such as game software providers and security services).

4.3 Legal Obligations

Information may be disclosed pursuant to a court order or a request from a competent legal authority. In such cases:

• Information will only be disclosed pursuant to a valid legal order
• You will be notified in advance where legally possible
• No more information than necessary will ever be disclosed

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the jeetbungla website to improve your experience.

5.1 Types of Cookies

• Essential cookies: Maintaining login sessions, security verification — the site cannot function without these
• Functional cookies: To remember your preferences (language, settings)
• Analytics cookies: To understand how the site is used, without identifying you personally

5.2 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Retention Period

jeetbungla retains your personal information only for as long as necessary. The retention period for specific types of information is stated below:

• Account information: For as long as the account is active and for the applicable legal period after closure
• Financial transaction records: For the period required under financial regulations
• KYC documents: In accordance with applicable rules and regulations
• Customer support communications: For the period necessary to maintain service quality
• Technical logs: For a limited period for security review

Once the retention period ends, we securely delete or anonymise the data.

7 Your Rights

You have the following rights regarding your personal information, and jeetbungla respects them:

7.1 Right to Access

You have the right to know what information we hold about you, where it is held, and how it is being used. Upon request, we will provide you with a copy of your information.

7.2 Right to Rectification

If there is any error in the information we hold about you, you can request a correction. We will update the information to be accurate as soon as possible.

7.3 Right to Erasure

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Restrict Processing

In certain cases, you can request that the processing of your information be restricted. Please contact our support team regarding this.

7.5 Right to Opt Out of Marketing Messages

You can stop receiving promotional emails or notifications at any time. This can be done by changing the notification settings in your account or through our support team.

8 Data Security Measures

jeetbungla takes industry-standard technical and organisational measures to keep your personal information secure:

8.1 Technical Security

• SSL/TLS Encryption: Industry-standard encryption is used for all data transmissions
• Password Protection: Passwords are never stored directly — only strong hashes are used
• Two-Factor Authentication: Two-step verification is available for added security
• Firewall & Security Monitoring: 24/7 system monitoring
• Data Backup: Regular encrypted backups

8.2 Organisational Security

• Only authorised staff can access your information
• All staff are trained in privacy protection
• Data protection terms are included in agreements with third parties
• Regular security reviews and audits

8.3 Steps in the Event of a Data Breach

If a data breach occurs and your information is at risk of being compromised, we will notify you as quickly as possible in accordance with legal guidelines and take the necessary steps.

9 Protection of Minors

jeetbungla strictly operates for individuals aged 21 and above. We do not knowingly collect or process personal information of anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that a minor has created an account, we will:

• Immediately close the account
• Securely delete all associated information
• Arrange to return any deposited funds

If you believe a minor is using our platform, please let us know immediately.

10 Changes to the Privacy Policy

jeetbungla may update this privacy policy from time to time. Revisions may be necessary due to service improvements, technical changes, or changes in applicable law.

If there are any significant changes, we will:

• Publish a notice on the website
• Notify your registered email address
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team is ready to respond to your requests.

You can contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website (in Bengali)

We will try to respond to your request as quickly as possible after receiving it. Complex matters may take a little longer, but we treat every request with care.